For the past ten years, digital transformation moved at a relatively slow pace, focusing mainly on improving internal processes, and the employee experience. Then COVID-19 hit, forcing decision-makers to prioritize their transformation initiatives and focus digital investment on customer-facing digital assets.
Drivers for Digital Business Transformation
Digital transformation is business transformation. We prefer to use the term digital business transformation, which is more in line with the business aspect of the transformation. These digital business transformations are influenced primarily by the drive to serve your customers better and more efficiently through managing the customer lifecycle, empowering customers, and enabling omnichannel customer journeys. If done correctly, this will extract the most value from every customer. However, it is important to consider and design security, efficiency and agility into your digital IT assets whilst considering and supporting your business operating models.
Gain customer trust by delivering seamless experience from day one and save time and costs. Creating a 360 view of the customer via a single identity shared across platforms and partners including social media. Rewarding customer based on shared value creation.
Give customers the information and the tools (Selfcare, Embedded sales and support capabilities assisted by analytics) that they need to make well-informed decisions that put them one step closer to achieving their goals, personal offers, segment of one.
Giving customers a consistent customer experience across your brand by unifying various customer journeys and channels for service continuity across channels for sales and support customer interactions and that means consistent engagement no matter where or how a customer is interacting with you.
With IT and business using fast-tracked initiatives like agile and DevOps to improve speed to market, security considerations regarding the customer ease of mind when transacting electronically becomes very important. Digital security strategies must provide multi layered security across platforms, network, devices and digital partner networks.
Flexibility, responsiveness and cost are fueling your digital transformation journey and traditional IT systems cannot keep up with the pace of digital workflows and increased workloads. Modern IT architectures are driven by: Reduced TCO, Easy scalability, Increased accessibility, High availability, Rapid deployment, 100% reliability, Greater business agility.
Organizations are starting to establish new digital strategies to accommodate
changes in the marketplace. They are encountering challenges as they attempt to plot these strategic implications into their existing TOMs. The digital evolution is impacting the way we work, the resources we use, and the nature of technology itself and thus require a review/change in the TOM.
Major Challenges to Digital Transformation
Digital native companies continue to reshape markets, leaving traditional incumbents vulnerable to disruption. To remain relevant traditional companies (small or large) are embarking on digital transformation journeys to improve productivity and deliver innovative customer-centric products and services. As they begin to explore their digital transformation pathway, below are some common challenges they face to a successful transition.
Digital transformation does not stand in isolation, it forms a part of the broader Enterprise Architecture and as part of the Digital strategy, the digital architecture is developed taking into consideration the influence that other components of the Enterprise Architecture have on the Digital Strategy, and the impact of the Digital Architecture on other components, as well as taking cognizance of the constraints that these interdependencies may impose.
With all the above having been said, we help our customers to embark on a digital transformation journey from well-thought-out strategies to carefully managed implementations while everything, from technology to the business environment is constantly evolving. Change is everywhere, from technology and markets to customer needs. We help you to embrace it and adopt a philosophy of continual learning, flexibility, and agility to create an atmosphere that fosters ingenuity and creativity.
As organizations confront the reality of digital disruption, they find themselves in uncharted territory. We assist in charting a digital transformation journey by assessing the current and future business priorities.
Review current transformational projects inline with business priorities. Identify current IT and business delivery bottlenecks.
Assess the future business and IT plan/strategy to determine if the meet the organisation's digital aspirations.
We do a comprehensive As-Is Analysis of the customer landscape because executing the new digital business strategy will require new roles and skills within the IT organization and across the enterprise.
Legacy infrastructure and applications tends to be complex, rigid, time consuming, and costly to provision and maintain- becoming a barrier to the speed and agility required to execute a digital agenda and achieve the Target Operating Model (TOM).
The development of digital architecture, application development, and delivery framework necessary to support next-generation experiences require significant planning.
We assist our customer to define a digital operating model and Digital Enterprise Architecture using modern architectural principles that allow for the rapid integration of new technologies to fuel the digital transformation.
With a good understanding of the current status and well-defined future status, we utilize a scientific approach to do a gap analysis.
We identify gaps in the IT architecture, Applications, Infrastructure, and Operations.
We do a skills gap analysis of all employees, to ensure they have the right skills and knowledge needed to ably adapt to all the digital transformation / Next-Gen technologies.
Digital transformation is a journey. For every company, the desired destination will be unique and the path different. We build a digital transformation journey that prioritization the implementation activities liked to the business priorities focusing on projects that offer the potential for significant rewards with manageable risk. We develop actions to be undertaken to fill these gaps, areas that need to be implemented concurrently plus changes required to the organizational structure, business processes, technology, and data.
We assist Implementation of primary governance and change management processes to support the transformation journey. Create an interim hybrid operating model to drive agile delivery as you may find yourself needing to adjust your digital transformation roadmap to take advantage of new opportunities, avoid threats and risks and align them with your company’s business climate (resources, budgets, priorities, etc.)
Contact us for a 1-hour complimentary and open discussion, if you identify with the drivers and messages above, and you are interested in seeing how you can leverage great technologies and deployment techniques to assist with your digital aspirations whilst overcoming the legacy challenges holding you back.
Full Services Suite
To help our customers to accelerate their Digital Transformation Journeys we provide tactical consulting and system integration services across specific domains. Our services in these domains are not just limited to consulting and integration but we also bring innovative solutions to the table that our customers can assess in accordance with their sourcing policies and procedures.
We develop a Digital Transformation Strategy including the organizational, business, and technology changes necessary to drive the strategy. Our tactical implementation roadmap drives the transformation journey from the As-Is to the To-Be stage with well-defined projects linked to business objectives/priorities. We help with change management needed for the successful execution of the strategy.
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“Digital transformation is the integration of digital technology into all areas of a business, fundamentally changing how you operate and deliver value to customers. It’s also a cultural change that requires organizations to continually challenge the status quo, experiment, and get comfortable with failure.”