Who We Are
With more than a century’s collective experience in providing breakthrough business solutions for leading companies, we understand what scaling businesses need for future success: DIGITAL platforms for improved efficiencies and customer engagement, VIGILANCE against new kinds of threats, DILIGENCE in management practices, and ALLIANCES that strengthen market position. Bring all of these elements together and you have Digalance.
Digalance is a specialist business consultancy that provides companies with smart, future-focused solutions for the telecommunications, banking, agriculture and fintech industries within Africa, the Middle East and other emerging markets.
Our highly skilled team has a successful track record in even the most challenging of markets, and is therefore adept at designing and implementing innovative initiatives that are tailored for the unique complexities of the markets that our clients operate in.
Digalance specialises in the areas of Digital Transformation, Customer Experience Management, Information Management and Organisational Evolution. When executing these initiatives, we always measure the success of the digital transformation and the financial benefits achieved, by benchmarking it against our clients’ business objectives.
We develop a Digital Transformation Strategy including the organizational, business, and technology changes necessary to drive the strategy. Our tactical implementation roadmap drives the transformation journey from the As-Is to the To-Be stage with well-defined projects linked to business objectives/priorities. We help with change management needed for the successful execution of the strategy.
We use a well-defined framework to develop and implement a DevSecOps strategy to ensure that you build your software delivery pipelines on a solid foundation of automated CI/CD processes that are repeatable, testable, and scalable. The governance framework covers; people, process, tools and take cognizance of the important culture change aspects. With our approach, you […]
Our DataOps solutions are all about giving data to the data consumer when and where they need it while supporting governance, security, and regulatory compliance. Automation and self-service capability become important with the reduction in time to provide data due to the adoption of DevOps practices. This is where our solutions differentiate themselves while maintaining […]
With innovative solutions, we transform the Information Technology Landscape to achieve agility and flexibility utilizing technologies and best practices such as Microservices, Containers, Cloud, and IT AIOps to name a few. We redefine the Application Landscape to meet business demands and industry best practices, utilizing templatize integration frameworks for rapid deployment. The overall objective is […]
Our Digital platform solutions help you to build digital products, services, and channels re-using current investment where needed. They enhance various customer journeys by using real-time data feeds and AI to drive customer interactions, automate business processes, and digitize frequent re-occurring tasks. We ensure that you build your next generation platforms based on industry-standards and […]
HOW WE WORK
We look at your business plan, operational model, partner ecosystem, legacy platforms and customer experiences as a whole. Through extensive consultation and research we determine how your business can be improved through business-led digital transformation.
Our architecture and design thinking will help you transform your business, whether you choose a full digital play with agile software management or we create an effective digital partner ecosystem for simplified, insight-led customer lifecycle management.
In consultation with your CEO, COO and other executives, we will determine how we can streamline your management practices. We also work with your CIO to simplify information systems, which may include redesigning aspects of your IT systems to improve agility and support your business goals.
We can also work with your CMO to redesign the customer journey on your digital and social media channels to improve the customer experience and drive product adoption. To support these initiatives, we’ll also help you to establish an omni-channel approach to increase sales.
These strategies are always tied to measurable goals. Our aim is to simplify and optimise your operations, to ultimately support enterprise growth and defend market share.
WHY WE’RE DIFFERENT
We have the track record
Our team’s combined track records and integrity set us apart from our industry peers. We have been part of large scale transformations and paradigm shifts in both financial and telco institutions. Possessing both in-depth corporate institutional knowledge across borders and a firm grasp of the lean startup model of doing business has taught us to how find intelligent business solutions that add real value and substance to your business.
We’re ahead of the curve
Our roots are in telecommunications, an industry that has embraced effective digitisation nearly two decades before many other major industries, including banking. This experience provides us with insights that are invaluable to the businesses of today that want to embrace digital transformation.
We’ve worked in emerging markets
Our highly credible team has extensive experience working at C-suite level in challenging environments. Every expert on our team has successfully implemented several complex projects for market leaders in Africa and the Middle East. We are adept at driving business success in emerging economies.
We have the passion
Above all, we are genuinely passionate about helping our clients succeed. We love helping companies to embrace smarter ways of doing business through technology. We also have a culture of mentorship, partnership and customer-centricity. We believe that everything we do should have a positive impact on the people and world around us.
We build partnerships
In order to benefit our customers, we believe in building sustainable partnerships and strong ecosystems with the businesses and individuals we work with, from scaling businesses across borders and finding better ways to engage customers, to connecting farmers in Africa with innovating IoT solutions and building corporate connections to bring about new collaboration opportunities. Our can-do-attitude and emphasis on successful partnerships give our clients a competitive edge.